Any student has a right to complain if they feel something is not right. Students must follow the school’s internal complaints process which is posted around the Campus. Students can also approach a staff member if they have any concerns.

Of course, the School wants to try and resolve any issues as quickly as possible and do our best to do so for all parties concerned. Complaints will be investigated and feedback provided within 5-10 working days. If we can’t resolve the issue internally then we will refer students to a list of external organisations to resolve such as the New Zealand Qualifications Authority (NZQA) or Immigration New Zealand.

The websites below are a link to NZQA to make a complaint about a provider.

• NZQA-make-a-complaint
• Study Complaints – Learner guide to complaints (2024)