Code of Practice
When students come to study in New Zealand, Tasman International Academies as an education provider has an important responsibility to ensure that our students are well-informed, safe and properly cared for. To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016, which replaced the 2010 Code of Practice. The new Code of Practice was released in March 2016, and applied from 1 July 2016. The New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016, which was amended in July 2019. The latest Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 in New Zealand was amended on 1 January 2022.
The Code of Practice is available in several languages on the NZQA website.
IMMIGRATION
Full details of immigration requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed on their website at www.immigration.govt.nz and www.immigration.govt.nz/assist-migrants-and-students.
ELIGIBILITY FOR HEALTH SERVICES
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at www.health.govt.nz.
ACCIDENT INSURANCE
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz.
MEDICAL AND TRAVEL INSURANCE
International students (including group students) must have appropriate and current medical and travel insurance while in New Zealand.
Complaints, Grievance and Incidents
Any student has a right to complain if they feel something is not right. Students must follow the school’s internal complaints process which is posted around the Campus. Students can also approach a staff member if they have any concerns.
Of course, the School wants to try and resolve any issues as quickly as possible and do our best to do so for all parties concerned. Complaints will be investigated and feedback provided within 5-10 working days. If we can’t resolve the issue internally then we will refer students to a list of external organisations to resolve such as the New Zealand Qualifications Authority (NZQA) or Immigration New Zealand.
The websites below are useful materials to make a complaint about a provider.
SELF-REVIEW AND ATTESTATION
Attestation is an annual declaration submitted by providers to NZQA, confirming that self-reviews of learner wellbeing and safety practices under the Code are being conducted. Our self-review attestation is presented below:
A SUMMARY CODE OF PRACTICE FOR THE PASTORAL CARE OF INTERNATIONAL STUDENTS
THE CODE SETS STANDARDS FOR EDUCATIONAL PROVIDERS IN NEW ZEALAND TO ENSURE THAT:
- High professional standards are maintained.
- The recruitment of international students is undertaken in an ethical and responsible manner.
- Information supplied to international students is comprehensive, accurate, and up- to-date.
- Students are provided with information prior to entering into any commitments.
- Contractual dealings with international students are conducted in an ethical and responsible manner.
- The particular needs of international students are recognised.
- International students are in safe accommodation.
- All providers have fair and equitable internal procedures for the resolution of international student grievances.
Full details of what is covered can be found in the Code itself. Copies of the Code are available on request from Tasman International Academies or from the NZQA website at www.nzqa.govt.nz.